Customer Care Specialist

From 3 to 5 year(s) of experience
₹ 3,00,000 - 5,00,000 P.A.

Job Description

Job Description


We are hiring experienced customer care specialists who have excellent verbal and written communication for our US-based client. In this role, you will be the voice of the customer, fielding real-time calls from customers across the US. The ideal candidate should have excellent verbal communication and problem-solving skills in a fast-paced and SLA-driven customer care/support environment.


Requirements

  • Must have proven US voice process experience (inbound/outbound) preferably supporting a large multinational company
  • Successfully troubleshoot and resolve all customer service inquiries or Fraud related issues via phone contacts
  • Provide US-based customers with critical service relying on customer satisfaction knowledge and skills
  • Meet established service level metrics for call response and customer service
  • Research and update knowledge-base for solutions that can be used to provide first-call or contact resolution
  • Log Incidents/call tickets into respective CRM tools, monitor incoming contacts for assignment, follow-up, and resolution
  • Adhere to quality control discipline, procedures and checks at all times
  • Report issues and concerns as soon as possible to seniors/team leaders/managers etc in time and with complete information, to prevent or limit possible damage/fraud.

What We're Looking For

  • 3 + years of experience in an international voice process role, preferably fraud prevention process
  • Excellent verbal and written communication skills supporting US-based clients is a must
  • Under-Graduate/Graduate/Post-Graduate in any discipline. Relevant years of experience would be preferred.
  • Good typing skills (25-30 words per minute)

Role:Back Office Operations

Salary: 3,00,000 - 5,00,000 P.A.

Industry:BPO / Call Centre

Functional Area:Customer Success, Service & Operations

Role Category:Back Office

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

Company Profile

CES

CES is an information technology consulting and process outsourcing services company, which helps its customers with information technology services/solutions and streamlines their business process by leveraging our expertise and domain knowledge in various technologies such as Microsoft, Java, LAMP, Oracle, and SAP. CES delivers these services with the highest levels of integrity, quality, and professionalism. CES customers span across many verticals such as Automotive, BFSI, Farming & Agriculture, Healthcare, Higher Education, Independent Software Vendors (ISVs), Manufacturing & Distribution, Online Retail (e-Tail), Public Sector and Travel & Hospitality

Company Info
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Contact Company:CES

Address:Company Location: CES Limited, Gee Gee Emerald Complex, 4th Floor, #312 /151, Village Road, Nungambakkam, Chennai-600034. Landmark: Sterling road signal corner building (Pizza hut in 1st first floor)