Customer support – International Voice Process

From 2 to 6 year(s) of experience
₹ 3,50,000 - 6,50,000 P.A.

Job Description

CES Limited is hiring experienced customer care specialists who have excellent verbal and written communication for our US-based client. In this role, you will be the voice of the customer, fielding real-time calls from customers across the US. The ideal candidate should have excellent verbal communication and problem-solving skills in a fast-paced and SLA-driven customer care/support environment.

Requirements:
• Must have proven US voice process experience (inbound/outbound) preferably supporting a large multinational company
• Successfully troubleshoot and resolve all customer service inquiries or Fraud related issues via phone contacts
• Provide US-based customers with critical service relying on customer satisfaction knowledge and skills
• Meet established service level metrics for call response and customer service
• Research and update knowledge-base for solutions that can be used to provide first-call or contact resolution
• Log Incidents/call tickets into respective CRM tools, monitor incoming contacts for assignment, follow-up, and resolution
• Adhere to quality control discipline, procedures and checks at all times
• Report issues and concerns as soon as possible to seniors/team leaders/managers etc in time and with complete information, to prevent or limit possible damage/fraud.
What We’re Looking For,
• 2 + years of experience in an international voice process role, preferably fraud prevention process
• Excellent verbal and written communication skills supporting US-based clients is a must
• Under-Graduate/Graduate/Post-Graduate in any discipline. Relevant years of experience would be preferred.

Note: Interested candidates can reach out to below email/mobile number.
Email: magesh.vinoth@cesltd.com
Mob: 7358187775 (If the number is not reachable please send a WhatsApp message)

Role:Non Tech Support - Voice / Blended

Salary: 3,50,000 - 6,50,000 P.A.

Industry:BPO / Call Centre

Functional Area:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

PG:Any Postgraduate

Doctorate:Any Doctorate

Company Profile

CES

This position is for our major client in US.


Job Type: Permanent


Company Info
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Contact Company:CES

Address:151, Village Road, Nungambakkam Chennai - 600034 Mob: 7358187775